Office Serv & CTI Applications OfficeServ Call

OfficeServ Call

The iDCS solution for managing the converging business challenges.

Samsung OfficeServ Call is a simple-to-use and cost-effective call management application for call logging, contacts, scheduling, and digital telephone programming.

Voice and Data communications have never been more important to your business. The barriers between telephony and data are being constantly eroded. Samsung's portfolio of communication solutions are designed to maximize the benefits of CTI Applications.

OfficeServ Call offers computer users a comprehensive range of telephony and call management functions at the desktop including:

  • Screen-pop Microsoft® Outlook records based on Caller ID
  • Answering and Dialing calls with a mouse click
  • Change your station settings
  • Call Log for incoming and outgoing calls
  • Display the status of other extensions (Busy Lamp Field)

OfficeServ Call also provides customer information service such as Caller ID, company name, address, trade information and the various advanced services on your computer.

  • Caller ID and Caller's details, Call control services
  • Maintain multiple phone books, network phonebooks
  • Drag and Drop Call Control with BLFs
  • Scheduling Services
  • Call Log Services (Maintain records of all calls)



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