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Office Serv & CTI Applications OfficeServ DataView

OfficeServ DataView

Samsung's solution for live monitoring and historical reporting.

The OfficeServ DataView application provides comprehensive information and statistics, giving call centers increased functionality and greater efficiency.

OfficeServ DataView comprises three components:

  • Data Collector: Collects and analyzes callevents on the system
  • Data Manager: Calculates and saves statistics from collected data
  • Scheduler: Provides database andscheduled report management

The OfficeServ DataView application offers key features for greater functionality and cost-efficiency:

  • System wide On/Off License Model
  • Data is stored in Microsoft® Access database or SQL server formats
  • Built-in warning for Access database storage limits
  • Database backup with reporting capabilities
  • Web-based application designed specifically for Internet Explorer software
  • User accounts with multiple permission levels provide data access
  • 45 statistical reports track trunk, station, Voicemail(VM) and Automatic Attendant (AA) usage, as well as Uniform Call Distributor (UCD) and operator group statistics
  • 14 live monitors track trunk, station, UCD, operator and VM/AA activity
  • Report scheduling for daily, weekly or monthly statistics
  • Up to 18 reports can be generated for each interval
  • Configurable agent PC wallboard-type window displays up to 22 statistics using programmable alarm thresholds
  • Any and all reports exported to Microsoft® Excel with one click
  • Abandoned Call List displays details of each lost call
  • Station and trunk port statistics list all calls to or from specific station or trunk, including detailed call information
  • Multilingual support per user account - English, Korean,German and Italian

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